Pagamento Compliants Policy
Pagamento strives to provide outstanding customer service, and we always attempt to do things correctly and accurately the first time.
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In the unfortunate event, you feel you need to make a complaint about our service to our leadership team, below are the guidelines for doing so.
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Stage One
You must give us sufficient information, which will allow us to diligently investigate your complaint. Once you feel you have gathered this information in a clear and explainable format, please contact us as below.
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Stage Two
You can contact us by choosing one of the methods listed below:
Email - You can send us an email to team@pagamento.co.uk
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Write to Us:
Compliance Department, Pagamento,
Pagamento, Unit G2 Hallam Mill, Hallam Street, Stockport SK2 6PT
Call Us
TEL: 01625 253381
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Stage Three
Once contacted we will acknowledge your complaint in writing within five working days (please make sure you provide you
with the most appropriate contact details).
Stage Four
Investigate the matter competently, thoroughly and impartially, obtaining any additional information as necessary
Assess your complaint fairly and consistently
Keep you updated if we are unable to issue a final response within four weeks
Send you our ‘final response’ detailing our findings and conclusion within a maximum of eight weeks
Stage Five
Our final response will advise you:
Whether we consider your complaint to be upheld
What redress or remedial action we consider to be appropriate
Our offer of remedial action or redress, (if deemed applicable) and how we arrived at that decision
We do hope that our final response will resolve the matter for you however if it doesn’t you are fully entitled to re approach us be restrtaing the process.
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